Contacts

Call Center (for all current issues regarding water supply and wastewater) 0 800-307-505, 705-55-05, +380 (68) 905-55-05, +380 (93) 170-01-55, +380 (66) 905-55-05 (24/7)

Receiving applications for water outages and emergency situations (water supply and sewerage) 0 800-307-505, 705-55-05, +380 (68) 905-55-05, +380 (93) 170-01-55, +380 (66) 905-55-05 (24/7) email: [email protected]

Management of the "Infoxvodokanal" branch

Correspondence address: 65039, Odesa, 5 Baseyna Street

Phone: 705-56-01 (reception), fax: 705-56-21

Email: [email protected]

Documentary Support Department (office) – phone: 705-55-90, fax: 705-56-21

For registration and maintenance issues in the Personal Cabinet for individuals on the website – phone: 705-55-05, email: [email protected]

For registration and maintenance issues in the Personal Cabinet for organizations on the website – phone: 705-55-05, email: [email protected]

HR Department – phone: 705-56-30, email: [email protected]

Press Service – phone: 705-56-82, email: [email protected]

Legal Service – phone: 705-55-13, email: [email protected]

Service Center

Technical Conditions and Approvals Department works on Tuesdays and Fridays (from 09:00 to 12:00), phone: 705-56-47;

Design Department works on Tuesdays and Fridays (from 13:00 to 16:00), phone: 705-56-81, email: [email protected]

Industrial Water Use Control Department

Address: 65113, Odesa, 43a Ak. Koroleva Street

Phone: 705-56-51, fax: 705-55-81

Email for submitting water consumption reports: [email protected]

Fax: 705-47-03

Billing Departments:

705-47-27 – billing and issuing water consumption bills (Margarita Volodymyrivna Shebelian);

705-47-28 – billing and issuing water consumption bills, 4% acts (Stella Arkadiivna Sarkisova);

705-47-24 – head of billing department (Natalia Serhiivna Kohanchuk);

705-56-53 – wastewater billing for stormwater (Svitlana Anatoliivna Asmolova);

705-56-52 – excess wastewater (Tatyana Oleksandrivna Sannikova);

705-47-15 – obtaining reconciliation acts (Nadiya Hryhorivna Lupol);

705-47-09 – verification of payments by legal entities and individual entrepreneurs (Lyudmyla Mykolayivna Zykova).

Contract Department:

705-55-21 – work with contracts of legal entities and individual entrepreneurs (Valentyna Ivanivna Sukhova, Natalia Ivanivna Rodionova, Iryna Volodymyrivna Shafranovska);

705-47-14 – work with contracts of budgetary organizations (Natalia Anatoliivna Yatsenko);

705-55-18 – technical inspection, preparation of documentation for contracts (Larysa Petrivna Vyalets).

Other Issues:

705-56-63 – issuing sealing, unsealing, and dismantling meter acts (Olena Oleksandrivna Soborova);

705-56-50 – issuing sealing, unsealing, and dismantling meter acts (Tatyana Ivanivna Kroshkina);

705-56-52 – non-compliant treated wastewater (Alena Volodymyrivna Vlasenko);

705-55-60 – technical commission, violations (Vira Ivanivna Hudkova);

705-56-55 – disconnection, restriction of water use due to debt (Liliya Ivanivna Varshavska, Anna Olehivna Shalyhina);

705-56-49 – installation of an automatic transmission system, registration in the personal cabinet for enterprises and individual entrepreneurs (Olga Volodymyrivna Halyatkina).

705-56-51 – reception, appointment to management.

Ordering installation and verification of water meters

Phone: 705-55-05, 068-905-55-05, 093-17-00-155 (24/7), or on the website of the "Infoxvodokanal" branch

"Vodozbut" Management

Address: 65089, Odesa, 25 Mykhailivska Street

Phone/Fax: 705-47-11, email: [email protected]

Subscriber Department of the Khadzhibey District

Odesa, 126a Balkivska Street