Qualitative characteristics of services

According to part three of Article 16   of the Law of Ukraine "On Housing and Communal Services"   (hereinafter referred to as the Law), the quality of the communal service must meet the requirements established by this Law, other legislative acts, and the contract. The responsibility for ensuring the quality of the communal service meets the established requirements lies with the service provider.

According to paragraph 1 of part two of Article 8 of the Law, the service provider is obliged to ensure the timely provision, continuity, and appropriate quality of communal services in accordance with the legislation and the terms of the service provision contracts, including by establishing a quality management system in accordance with national or international standards.

Part three of Article 14 of the Law provides that the service provider under an individual contract ensures the compliance of the quantitative and qualitative characteristics of the service with the established standards at the boundary of the internal systems of the apartment building and the engineering systems of the consumer`s premises. At the same time, according to part four of this article, in the event of a collective contract for the provision of communal services, the service provider ensures the compliance of the quantitative and qualitative characteristics of the service with the established standards at the boundary of the centralized engineering systems of the service provider and the internal systems of the apartment building.

According to Article 23 of the Law, the service provider of centralized water supply must ensure its continuous supply with a guaranteed level of safety and pressure. The quality parameters of the water must meet the requirements established by law. In turn, Article 24 of the Law defines that the criterion for the quality of the centralized sewerage service is the unimpeded acceptance of wastewater into the service provider`s networks from the consumer`s networks, provided that the consumer`s networks are in proper working order.

According to part three of Article 26 of the Law, the service provider is not responsible for the non-provision, incomplete provision, or inadequate quality of the service if it proves that at the point of accounting for such service (in the case of an individual contract, at the boundary of the internal systems of the apartment building and the engineering systems of the consumer`s premises), its quality met the requirements established by this Law, other legislative acts, and the contract.