Contacts

Call Center (for all current issues regarding water supply and wastewater) 0 800-307-505, 705-55-05, +380 (68) 905-55-05, +380 (93) 170-01-55, +380 (66) 905-55-05 (24/7)

Receiving applications for water outages and emergency situations (water supply and sewerage) 0 800-307-505, 705-55-05, +380 (68) 905-55-05, +380 (93) 170-01-55, +380 (66) 905-55-05 (24/7) email: [email protected]


Management of the "Infoxvodokanal" branch

Correspondence address: 65039, Odesa, 5 Baseyna Street

Phone: 705-56-01 (reception), fax: 705-56-21

Email: [email protected]


Documentary Support Department (office) – phone: 705-55-90, fax: 705-56-21

For registration and maintenance issues in the Personal Cabinet for individuals on the website – phone: 705-55-05, email: [email protected]

For registration and maintenance issues in the Personal Cabinet for organizations on the website – phone: 705-55-05, email: [email protected]

HR Department – phone: 705-56-30, email: [email protected]

Press Service – phone: 705-56-82, email: [email protected]

Legal Service – phone: 705-55-13, email: [email protected]


Service Center

Technical Conditions and Approvals Department works on Tuesdays and Fridays (from 09:00 to 12:00), phone: 705-56-47;

Design Department works on Tuesdays and Fridays (from 13:00 to 16:00), phone: 705-56-81, email: [email protected]


Industrial Water Use Control Department

Address: 65113, Odesa, 43a Ak. Koroleva Street

Phone: 705-56-51, fax: 705-55-81

Email for submitting water consumption reports: [email protected]

Fax: 705-47-03


Billing Departments:

705-47-27 – billing and issuing water consumption bills (Margarita Volodymyrivna Shebelian);

705-47-28 – billing and issuing water consumption bills, 4% acts (Stella Arkadiivna Sarkisova);

705-47-24 – head of billing department (Natalia Serhiivna Kohanchuk);

705-56-53 – wastewater billing for stormwater (Svitlana Anatoliivna Asmolova);

705-56-52 – excess wastewater (Tatyana Oleksandrivna Sannikova);

705-47-15 – obtaining reconciliation acts (Nadiya Hryhorivna Lupol);

705-47-09 – verification of payments by legal entities and individual entrepreneurs (Lyudmyla Mykolayivna Zykova).


Contract Department:

705-55-21 – work with contracts of legal entities and individual entrepreneurs (Valentyna Ivanivna Sukhova, Natalia Ivanivna Rodionova, Iryna Volodymyrivna Shafranovska);

705-47-14 – work with contracts of budgetary organizations (Natalia Anatoliivna Yatsenko);

705-55-18 – technical inspection, preparation of documentation for contracts (Larysa Petrivna Vyalets).


Other Issues:

705-56-63 – issuing sealing, unsealing, and dismantling meter acts (Olena Oleksandrivna Soborova);

705-56-50 – issuing sealing, unsealing, and dismantling meter acts (Tatyana Ivanivna Kroshkina);

705-56-52 – non-compliant treated wastewater (Alena Volodymyrivna Vlasenko);

705-55-60 – technical commission, violations (Vira Ivanivna Hudkova);

705-56-55 – disconnection, restriction of water use due to debt (Liliya Ivanivna Varshavska, Anna Olehivna Shalyhina);

705-56-49 – installation of an automatic transmission system, registration in the personal cabinet for enterprises and individual entrepreneurs (Olga Volodymyrivna Halyatkina).

705-56-51 – reception, appointment to management.


Ordering installation and verification of water meters

Phone: 705-55-05, 068-905-55-05, 093-17-00-155 (24/7), or on the website of the "Infoxvodokanal" branch


"Vodozbut" Management

Address: 65089, Odesa, 25 Mykhailivska Street

Phone/Fax: 705-47-11, email: [email protected]


Subscriber Department of the Khadzhibey District

Odesa, 126a Balkivska Street

Monthly report of meter readings by phone: 705-56-67, 705-56-68 (answering machine – 24/7)

Reception hours:

Monday-Friday 08:30-12:00, 13:00-16:00;


Subscriber Department of the Kyiv District

Odesa, 43a Ak. Koroleva Street (to GIS Dubl – 43a/2 Ak. Koroleva Street)

Monthly report of meter readings by phone: 705-56-67, 705-56-68 (answering machine – 24/7)

Reception hours:

Monday-Friday 08:30-12:00, 13:00-16:00;


Subscriber Department of the Primorsky District

Odesa, 8 Pushkinska Street

Monthly report of meter readings by phone: 705-56-67, 705-56-68 (answering machine – 24/7)

Reception hours:

Monday-Friday 08:30-12:00, 13:00-16:00;


Subscriber Department of the Peresyp District

Odesa, 24 Heroes of Odesa Defense Street

Monthly report of meter readings by phone: 705-56-67, 705-56-68 (answering machine – 24/7)

Reception hours:

Monday-Friday 08:30-12:00, 13:00-16:00;


Private Sector Work Department (sections 1 and 2)

Odesa, 25 Mykhailivska Street

Monthly report of meter readings by phone: 705-56-67, 705-56-68 (answering machine – 24/7)

Reception hours:

Monday-Friday 08:30-12:00, 13:00-16:00;


We invite our consumers, whenever possible, to contact us remotely using telecommunication means and email. For your convenience, the call center and the official website of the "Infoxvodokanal" branch are available 24/7.

  • Message

    news img
    21.10.2024

    "Infoksvodokanal" updated more than 1,100 meters of water pipes for residents of Kyiv and Primorsky districts

  • Tariffs

    news img
    31.05.2024

    WARNING! Tariffs will change from June 1, 2024

    Tariffs for centralized water supply and centralized water drainage for consumers of all categories, except for the population, are changing

  • Disconnection

    news img
    23.10.2024

    Attention, emergency water shutdown in part of the Peresypsky district and the suburbs of Odessa on the night of October 24, 2024!

    Carrying out repair work on water supply facilities from 23:30 on October 23 to 07:30 on October 24, 2024

  • Events

    news img
    22.04.2024

    Specialists of "Infoksvodokanal" donated blood for defenders of Ukraine

    Blood for the needs of wounded soldiers