Procedure for connecting private subscribers

To connect private subscribers to the water supply (sewerage) systems, it is necessary to:

Obtain technical specifications for connection to the water supply (sewerage) system from the technical specifications and approvals department of the "Infoksvodokanal" branch (tel. 705-56-47).

Develop (order) a project for water supply (sewerage) from the design department of the "Infoksvodokanal" branch (tel. 705-56-81).

Agree on the water supply (sewerage) project with the "Infoksvodokanal" branch (design and approvals department, tel. 705-56-47).

To perform earthworks and pipeline laying for water supply (sewerage), contact the "Infoksvodokanal" branch or a licensed construction and installation organization.

Sign the contract and create a personal account.

To formalize the works for connecting the already laid water supply (sewerage) pipeline to the water supply (sewerage) networks, submit an application to the production and technical department of the "Infoksvodokanal" branch (tel. 705-55-91). The application must include:

Water supply project – 2 copies;

Technical specifications for water supply (sewerage) – 2 copies;

Contract for water supply and sewerage services or contract for removal of liquid household waste (if there is no centralized sewerage);

Copy of the citizen`s passport and identification code;

Ownership documents for residential construction;

Copies of hidden work acts (issued by the contractor during the laying of the water supply (sewerage) pipeline);

Certificates for pipes and shut-off valves.

After the Customer pays the invoice for the connection site inspection, signs the contract for the connection works to the water supply (sewerage) networks, and pays for the connection works, the "Infoksvodokanal" branch staff will perform the aforementioned works.

To obtain connection acts for water supply and sewerage systems, it is necessary to provide an as-built survey of the laid water supply/sewerage network. An as-built survey can be ordered at KP "Odesproekt", tel. 35-90-34.

*The list of provided documents may change depending on changes in Ukrainian legislation.

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    23.02.2026

    CURRENT WATER TARIFFS FROM 2026: WHAT CONSUMERS NEED TO KNOW

    ❗️Infoxvodokanal reminds consumers that water supply and wastewater services provided in January are charged according to the new tariffs approved by NERC Resolution No. 2288 dated December 30, 2025.

  • Disconnection

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    25.02.2026

    ❗️Dear consumers!

    26.02.2026 for 10:00 a.m. to 4:00 p.m., water supply will be unavailable

  • Message

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    17.02.2026

    ‼️ Information on Water Supply as of 07:30, February 17

    🔹 Power engineers are working to restore electricity supply, after which water supply will be stabilized